Terms and Conditions

Website Policy

This policy explains how Cuscino Shop collects, uses, maintains, and discloses information gathered from users on cuscinoluxurybedding.com. This privacy policy applies to the website and all products and services offered by Cuscino Shop.

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
  • Egypt is our country of residence.
  • If you make a payment for our products or services on our website, your details will be securely transmitted to our payment provider.
  • The cardholder must retain a copy of transaction records and abide by the merchant policies and rules.

General Conditions

  • In case we sent you the wrong product or if the product is faulty, we will accept returns free of charge on the same day, provided that:
    • The product is returned in the original packaging.
    • The package is sealed and has not been opened.
    • The product shows no signs of usage.
    • The stamped invoice is attached.

Refund & Cancellation Policy

At Cuscino, we want to make sure you are satisfied with your order. We offer a simple return and exchange process:

Product Inspection on Delivery

  • Upon delivery, you have the right to inspect the product with the courier.
  • If the product does not meet your expectations, you can return it immediately without paying anything.

No Returns After Acceptance

  • Once you accept the product and complete the delivery, no returns or exchanges will be allowed.

Additional terms:

  • Refunds will only be processed through the original mode of payment.
  • A 3% handling fee applies on cancelled orders made through a credit card.
  • If your product matches the return conditions, please contact our customer service for assistance with the return process.

Note: If the returned product does not meet the above conditions, it will be rejected and sent back to you.

After approval by our After-Sales Department, you may:

  • Exchange your product for another Cuscino product, or
  • Receive a refund via cash or bank transfer.

Frequently Asked Questions

1. What if I changed my mind?

Please call our customer service to initiate the return process (conditions above apply).

2. What if my product is faulty (defective)?

Call our customer service at 01507306025.

  • We will verify the defect and provide further instructions.
  • The return request must be submitted within 14 days of delivery.

3. What if I received the wrong item?

We apologize for any inconvenience. Please contact our customer service at 01507306025; we will guide you through the return process (conditions above apply).

Order Receiving Policy

  • For questions about your order status, contact our customer service at 01507306025, between 10:00 am and 6:00 pm.
  • You can cancel your order before it is dispatched to the courier. Contact us as soon as possible since dispatch happens quickly!
  • If the order has already been delivered, you can request a return label by emailing help@cuscinoluxurybedding.com or calling 01507306025. Please mention the reason for your return request.
  • To change your delivery address, contact our customer service hotline.

Privacy Statement

When you visit our website, you can order products and subscribe to our newsletter. We also use cookies, which means that in some cases, we collect personal information.

Here’s how we handle your data:

Information Regarding Your Order

To process your order, we collect your:

  • Name
  • Email address
  • Delivery address
  • Payment details
  • Phone number (when necessary)

This information is used to fulfill your order and keep you informed of its status. We may share your details with third parties involved in processing your order, such as:

  • Delivery services
  • Payment processors
  • IT service providers

All payment data is processed in a secure payment environment.
If you pay by credit card, your details are transmitted securely to Accept Online Payment, which handles our credit card payments. We do not have access to your credit card details. We are only informed of whether the payment was successful.

We may also work with marketing and research agencies to display targeted advertisements and improve customer satisfaction. These parties are bound by agreements that restrict their use of your data to services provided on our behalf.